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Every employee loves new things, especially when they're new. That's why we're constantly bringing them to you.

Professional service for HR

Well-being in HR work. That's what it's all about. We're here for you whether you're looking for information, education, support or a personal touch.
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Cancellations

  • We realized the transaction was accidentally made twice.

    If the customer paid via the app, you can cancel one of the transactions in the ADMINISTRATIONS tab:

    Reports and transactions - cancels, or write to us at partneriSK@benefitplus.sk. In the report, always include your ID number, the name of the establishment where the erroneous transaction took place, the name of the user and the amount that needs to be returned to the user.

  • What can I do if a customer has created a voucher for another provider or establishment? Is there any way to transfer it to us?

    Order transfer is not possible. It is necessary to cancel the order and then contact the user to create a new order correctly. This order is either created by the user himself, or we can create it for him.

  • How can I bill a transaction that seems to be a Benefit Plus card payment but has a "checkbox" to tick, like in case of voucher payments?

    If the customer paid in the app, you can do this in the ADMINISTRATION tab: Reports and transactions – cancellations, or email us at partneriSK@benefitplus.sk. Always state your ID number, the name of the establishment where the incorrect transaction was made, the name of the customer and the amount to be refunded to the customer.

     

  • Is there an instructional video on cancellations in Benefit Plus?

    You can find instructions on cancellations in this VIDEO.