System management involves, in particular, regular updates of employee data based on the client's input. Typically once a month, the client uploads a report of changes through the Benefit Plus application, which we use to make adjustments, activations or deactivations of accounts.
System Management
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What does the system management involve?
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Who can our HR representative contact in case of questions?
Each of our clients has an assigned account manager who serves as the primary point of contact and answers any questions that may arise.
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Who can our employees contact with their questions?
Employees can reach the Benefit Plus Customer Service Centre, available via phone or email on weekdays from 8.30 a.m. to 5 p.m.
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To what extent can we manage the system ourselves?
We can assign the client’s representative an admin role that allows them to edit employee data, add or subtract benefit points and make other minor adjustments.